Shipping & Delivery Policy

Roosh delivers to eligible addresses within the United Arab Emirates through selected delivery partners. Available methods, estimated times and charges will be displayed at checkout where applicable.

Orders are subject to payment verification, stock availability and processing before dispatch. Orders placed on public holidays or outside normal processing periods may begin processing on the next applicable business day.

Delivery times shown on the website or at checkout are estimates unless expressly guaranteed. Delays may result from courier operations, weather, public holidays, incorrect addresses, access restrictions or other logistics circumstances. Rights arising under applicable UAE law are not restricted by this Policy.

Applicable shipping charges are displayed before checkout is completed. Promotional free delivery may be subject to minimum order values, destinations or other stated conditions.

Customers are responsible for providing an accurate recipient name, mobile number, delivery address, building or villa information, apartment or office number and other information reasonably required for delivery. Roosh is not responsible for delay caused solely by incorrect or incomplete customer information.

The courier may contact the recipient to complete delivery. Where delivery cannot be completed because the customer cannot be contacted or access is unavailable, additional arrangements or charges may apply where legally permitted.

Customers are encouraged to inspect the external condition of the shipment. If a parcel appears materially damaged, photograph the external packaging before opening it and retain packaging if a product is damaged, leaking, broken, incomplete or incorrect.

Contact [email protected] or +971 52 739 9186 as soon as reasonably possible, providing the order number and, where possible, photographs or video. Such cases are handled under the Returns, Exchanges & Refund Policy and applicable UAE law.

Eligible unopened and unused retail products may be returned within 14 calendar days from delivery in accordance with the Returns, Exchanges & Refund Policy. Opened or used fragrances are generally not eligible for change-of-mind returns.

Customers should not refuse delivery merely as a substitute for the return procedure unless instructed by Roosh or there is a reasonable issue with the shipment. Reasonable re-delivery or return costs may apply where permitted by law.

Where international delivery is offered, the recipient may be responsible for customs duties, import taxes, clearance charges or other destination-country charges unless Roosh expressly states otherwise. Perfume products may be subject to air-freight, dangerous-goods or destination-specific restrictions.

If tracking indicates an unusual delay or you believe a shipment has been lost, contact Roosh Customer Service. Roosh will investigate with the delivery provider and provide an appropriate resolution.

Wholesale, distributor, private-label and manufacturing orders are not governed by the retail delivery provisions where separate terms have been agreed. Such transactions may use Incoterms, freight arrangements, insurance, customs and transfer-of-risk provisions.