Returns, Exchanges & Refund Policy

Roosh accepts eligible change-of-mind return requests made within 14 calendar days from the date the order is delivered. The product must be unused and unopened, the original seal or protective packaging must remain intact, the product must be in its original packaging and resalable condition, applicable accessories and promotional gifts must be returned, and proof of purchase or the Roosh order number must be provided. Roosh may inspect returned products before approving a refund.

Due to the nature of fragrance products and considerations of hygiene, safety, authenticity and product integrity, change-of-mind returns are generally not accepted once protective wrapping is removed, a seal is broken, the bottle or packaging is opened, the fragrance is sprayed or used, or the product is altered from its original condition. This restriction does not affect rights concerning defective, damaged, incorrect, incomplete or materially misdescribed products.

Please contact Roosh as soon as reasonably possible if a product is damaged in delivery, leaking, broken, defective, incomplete, different from the product ordered, materially different from its website description or otherwise non-compliant. Provide your order number, contact details, a description of the issue, clear photographs, and a short video where reasonably required. Where the product qualifies for a remedy, Roosh will provide the appropriate remedy, which may include repair where suitable, replacement, return or refund.

If an order appears visibly damaged at delivery, photograph the external shipping package before opening it and photograph damage to the shipping carton, product box, bottle, cap, atomizer or other affected components. Failure to provide photographs does not remove any mandatory legal right that may otherwise apply.

Fragrance is highly personal. Individual perception of scent, projection, longevity and dry-down may vary. A customer disliking the fragrance, changing their mind, finding it stronger or lighter than expected, expecting different performance or preferring another fragrance does not by itself mean the product is defective.

Customers are encouraged to review available product information and discontinue use if irritation or an unexpected reaction occurs. Nothing in this section excludes any liability that cannot lawfully be excluded.

Where a free gift was supplied as part of an order, it should normally be returned if the return causes the original purchase to cease qualifying for the promotion. Where legally permitted, the value of an opened, used or unreturned promotional item may be deducted from the refund.

Products sold as a set, bundle or gift set should generally be returned as a complete set for a change-of-mind return. Individual items may be handled separately where defective, damaged, incorrect or otherwise required by law.

Sale or promotional products are subject to the same eligibility rules unless lawful specific promotional conditions were disclosed before purchase. Statutory rights concerning defective or non-compliant products are not removed by a discount.

Before returning a product, contact [email protected] or +971 52 739 9186 with the order number and reason for return. Roosh will review the request and provide instructions where eligible. Products should not be sent to the office without return instructions.

For an eligible change-of-mind return, the customer will normally be responsible for return delivery costs and original delivery charges are generally non-refundable unless required by law. Where Roosh supplied an incorrect product or the product is defective, damaged or otherwise qualifies for a remedy attributable to Roosh, Roosh will bear reasonable return or collection costs as required by law.

Once a returned product is received and inspected, Roosh will notify the customer regarding the outcome. Approved refunds are normally issued to the original payment method. The time for the amount to appear may vary according to the bank, card issuer or payment provider.

Where Cash on Delivery is available and a refund is approved, Roosh may request appropriate bank or payment details to process the refund securely.

Customers may request cancellation before dispatch. If the order has not entered a stage where cancellation can no longer reasonably be processed, Roosh will endeavour to cancel it and issue the applicable refund. Once dispatched, the return procedure will ordinarily apply.

Customers should not refuse delivery solely as a substitute for the return process unless there is a reasonable issue with the shipment or Roosh has instructed them to do so. Additional shipping or return costs caused by unjustified refusal may be deducted where legally permitted.

International return procedures may vary according to destination, customs requirements and applicable law. Unless the product is defective, damaged, incorrect or otherwise subject to a mandatory remedy, international return shipping, customs duties and related charges may be the customer’s responsibility.

This consumer Policy is intended primarily for retail purchases. Wholesale, distributor, corporate, private-label and custom-manufacturing orders are governed by their quotations, purchase orders, sales agreements, private-label agreements or other commercial terms. Custom-manufactured or customised products are generally not eligible for change-of-mind cancellation or return after approval or commencement of production.

Roosh may investigate and, subject to applicable law, refuse requests involving suspected fraud, product substitution, counterfeit returns, deliberate damage, repeated abuse or return of a different product. This does not deny legitimate consumer rights.

Nothing in this Policy is intended to waive, restrict or exclude any consumer right that cannot lawfully be waived, restricted or excluded. Where this Policy conflicts with a mandatory UAE legal provision, the mandatory provision prevails.